Payment Plan Terms
Focus Gently — a trading name of Acute Care Direct Limited Last updated: 29 July 2026 Company number 09534719 · Registered office 41 Harebell Road, Ipswich, IP2 0LS · CQC provider ID 1-24764609935
These Payment Plan Terms apply when you choose to pay for a Focus Gently service in instalments rather than in full at the time of booking. They form part of our Terms and Conditions and should be read alongside our Returns and Refunds Policy.
1. How the plan works
The total price is divided into an initial deposit taken at checkout and two further instalments taken automatically afterwards.
The exact amounts and dates are shown to you at checkout before you confirm, and again in your confirmation email.
The price is the same as paying in full. There is no interest, no credit charge and no fee for using the plan.
The plan is provided by us directly. There is no third-party lender and no credit agreement with anyone else.
By confirming your booking on a payment plan, you authorise us and our payment provider to charge the payment method you provide for each scheduled payment on its due date, until the total price is paid.
You will need to create a customer account to book on a payment plan, and instalments must be paid by card. Digital wallets and buy-now-pay-later services cannot be used for instalments.
You are responsible for keeping your card details valid and ensuring funds are available on each due date.
2. Which services are eligible
Payment plans are available on our Adult ADHD Assessment and assessment-and-treatment package. They are not available on individual reviews or ongoing prescribing.
3. Your deposit
The deposit secures your appointment and counts towards the total price — it is not an additional charge.
The deposit is not automatically forfeited if you cancel. What happens to it depends on when and why you cancel, and is set out in our Returns and Refunds Policy — including your 14-day cancellation right, our 48-hour notice period, and the amounts we retain for late cancellation or non-attendance.
4. Your appointment and your report
Your appointment may take place before all instalments have been paid. If it does:
you remain responsible for the remaining instalments, which continue on their scheduled dates
your clinician will discuss your outcome with you at the appointment in the normal way
your written outcome letter is issued once your balance is paid in full
We will never withhold information you need for your safety or your care. If your clinician considers that any part of your assessment needs to reach you or another healthcare professional sooner — for example information relevant to your immediate health, medication or risk — we will provide it regardless of your balance.
Your data protection rights are unaffected. You can request a copy of your health records from us at any time under data protection law, whatever your balance, and we will provide it within the statutory timescale at no charge. This clause governs when we issue your formal report; it does not restrict your access to your own health data.
If your balance remains unpaid 60 days after your appointment, we will issue your outcome letter in any event and pursue the outstanding amount as a debt.
Our 10-working-day report promise runs from your final appointment or your final payment, whichever is later.
5. Missed or failed payments
If a scheduled payment fails, we will automatically try again and contact you. Future instalments are not taken until the missed payment is collected, after which the plan resumes its original schedule.
If a payment remains outstanding we may:
decline to book or complete further appointments — including titration, reviews and prescribing — until your balance is settled
cancel an appointment that has not yet taken place, and treat it under our cancellation terms
recover the outstanding balance for a service already provided, including through a debt recovery process where necessary
We will always try to contact you and agree a way forward before taking any of these steps.
If you are struggling to pay, tell us. We would much rather agree a revised schedule than pursue a debt, and asking will not affect your care.
6. Cancelling your appointment or your plan
Cancelling an appointment does not automatically cancel your payment plan, and cancelling your plan does not automatically refund payments already taken. Contact us at info@focusgently.com and we will deal with both together.
Where a refund is due under our Returns and Refunds Policy, we will refund the payments already taken and stop any remaining scheduled payments. Where your appointment has already taken place and no refund is due, the full balance remains payable.
7. The outcome of your assessment
Choosing a payment plan does not entitle you to any particular outcome or diagnosis. The full price is payable whichever conclusion your assessment reaches, because you are paying for the professional assessment and your written outcome letter rather than for a particular result.
8. Contact and governing law
Questions about your plan, or to update your payment details: info@focusgently.com · 020 8798 0321
These terms are governed by the law of England and Wales, and disputes are subject to the courts of that jurisdiction. This does not affect your statutory rights as a consumer.