Privacy Policy
Last updated: 20/7/26
This policy explains what personal information we collect when you book and attend an ADHD Diagnostic Consultation, how we use it, who we share it with, and the rights you have. We are the "data controller" for this information under UK data protection law (the UK GDPR and the Data Protection Act 2018).
If you have any questions about this policy or how we handle your data, contact us at info@focusgently.com
The information we collect
Depending on how you interact with us, we may collect:
Contact and booking details — your name, date of birth, email address, phone number, and appointment details.
Payment information — details needed to take payment, including any instalment plan you set up. Card details are processed securely by our payment provider; we do not store full card numbers ourselves.
Health information — the clinical and developmental history you share with us, your responses to validated diagnostic tools, the notes made during your assessment, and the outcome letter we produce. This is "special category" data and is treated with particular care.
Website information — if you use our website [focusgently.com], we may collect limited technical data such as your device type and pages visited, through cookies or similar technologies.
Why we use your information, and our lawful basis
We use your personal information to provide your assessment, prepare and send your outcome letter, take payment, communicate with you about your appointment, keep accurate clinical records, and meet our legal and regulatory obligations.
Under the UK GDPR, our lawful bases for using your general personal data are the performance of our contract with you (to provide the service you have booked), our legitimate interests (to run and administer our practice), and, where relevant, compliance with a legal obligation.
For your health information (special category data), we additionally rely on Article 9(2)(h) of the UK GDPR — the provision of health care and treatment — and/or your explicit consent. Our clinicians also work under a duty of confidentiality.
Who we share your information with
We share your information only where necessary, and with appropriate safeguards. This may include the specialist ADHD nurse prescriber and any clinical staff involved in your assessment; our booking platform and payment provider, who process data on our behalf; and, with your consent or where clinically appropriate, your GP or other healthcare professionals involved in your care. We may also disclose information where we are required to by law, or to protect someone's safety.
We do not sell your personal information, and we do not share it for marketing purposes without your consent.
How long we keep your information
We keep your clinical records for [the period recommended for private medical records — for example, at least 8 years after your last contact for an adult; longer for records relating to a child]. Booking and payment records are kept for as long as needed to meet our legal, accounting and tax obligations. After these periods, information is securely deleted or anonymised.
How we keep your information secure
We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access, including secure storage and restricted access to clinical records. Where we use third parties to process data on our behalf, we put agreements in place requiring them to protect it.
International transfers
Some of our providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK-approved transfer mechanisms, so that your information remains protected.
Your rights
Under UK data protection law you have the right to: be informed about how your data is used; access a copy of the data we hold about you; have inaccurate data corrected; request erasure of your data in certain circumstances; restrict or object to certain processing; and, where processing is based on consent, withdraw that consent at any time. Some of these rights are limited where we are required to retain clinical records.
To exercise any of these rights, contact us at info@focusgently.com. We will respond within one month.
Complaints
If you have a concern about how we handle your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.
Cookies
Cookies are small text files placed on your device when you visit a website. They help the website work properly, remember your preferences, and give the site owner information about how the site is used. Similar technologies (such as pixels and local storage) work in comparable ways, and where we refer to "cookies" we mean these too.
The types of cookies we use
Strictly necessary cookies. These are essential for the website to function — for example, to let you move around the site, book an appointment, and complete payment securely. The site cannot work properly without them, so they do not require your consent.
Functional cookies. These remember choices you make, such as your preferences, to give you a better experience.
Third-party cookies. Some cookies are set by the services we rely on, such as our booking platform and payment provider, so that bookings and payments work. These providers may set their own cookies, governed by their own policies.
Analytics/performance cookies. These help us understand how visitors use our site — for example, which pages are most visited — so we can improve it. They are only set with your consent.
Managing your cookies
When you first visit our site, you can accept or reject non-essential cookies through our cookie banner, and you can change your choice at any time via cookie settings link
You can also control cookies through your browser settings — most browsers let you block or delete cookies. Please note that blocking strictly necessary cookies may stop parts of the site, including booking and payment, from working properly.
For more information on managing cookies, visit your browser's help pages or a resource such as aboutcookies.org.
Changes to this policy
We may update this policy from time to time. Please check back for the latest version.
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